Shipping Policy

Last updated: August 11, 2026

Thank you for shopping with Torque and Tungsten! Below you'll find everything you need to know about how we process, ship, and deliver your order.

Order Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Delays Due to Travel Schedule

Please note: Torque and Tungsten is a small, independently run business, and our team occasionally travels for business, sourcing, markets, or personal reasons. During these periods, order processing and shipping times may be temporarily extended beyond our standard timeframes.

If your order is placed during a period of planned travel, we will do our best to note this on our website, social media, and/or in an automated email confirmation so you know what to expect. We appreciate your patience and understanding, and we will always work to get your order shipped as quickly as possible once we're back to normal operations.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to circumstances beyond our control (carrier delays, weather, customs, high-volume periods, or the travel-related delays noted above).

We currently ship to: [list of countries/regions, e.g., "the United States and Canada"].

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take [24–48] hours to update once your order ships.

Order Delays

Torque and Tungsten is not liable for any shipping delays caused by the shipping carrier, customs processing, severe weather, or other circumstances outside of our control, including delays related to our team's travel schedule as noted above. If your order is significantly delayed, please reach out to us at [CONTACT EMAIL] and we will do our best to assist you.

Damaged or Lost Packages

Torque and Tungsten is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim, as this will help the process go more smoothly.

If your tracking information shows that your package was delivered but you have not received it, please contact us at torqueandtungsten@gmail.com within 5 days so we can help investigate.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Torque and Tungsten is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at [CONTACT EMAIL] — we will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.

International Orders & Customs

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer and are not included in the item price or shipping cost. Torque and Tungsten is not responsible for any additional charges applied once a package reaches its destination country, nor for delays caused by customs processing.

Questions?

If you have any questions about our shipping policy, please contact us at:

Torque and Tungsten torqueandtungsten@gmail.com